Chatle Privacy Policy (KVKK)

1. Data we collect

AccountName, username, email or Apple/Google account ID, profile photo, bio, interests, language.

ContentMessages, media, posts, Feed videos, stories, comments, likes, rooms and polls.

DevicePush token, device type and name, session token; the IP address of devices you link to Chatle Web; the IP address used to count unique channel post views.

ContactsOnly if you allow “Sync contacts”: the numbers and e-mail addresses in your contacts are sent to the server to find people you know. Names are not stored; only irreversible hashes are kept and used to tell you when one of them joins. They are replaced when you sync again and deleted with your account.

LocationApproximate location, only while “Nearby rooms” is open or when pinning a room. The search location is not stored.

Identity verificationOnly if you request a verified badge: a photo of an ID document, its type, the full name on it and a selfie. A Chatle admin compares them by eye; no automated face recognition is used. The files are never kept at a public address and are deleted once the request is approved or rejected.

MarketplaceListings, offers, prices, the “paid” mark, job posts and reviews. No payments are taken in the marketplace; no card details are collected.

Call assistantOnly if you use the assistant or receive an assistant call: the assistant’s name, instructions and the files you upload; the call’s transcript, summary and length. No audio is kept. The transcript and summary appear in the app for the people on the call and the assistant’s owner.

PurchasesChatle Plus and assistant credit are sold only through Apple In-App Purchase. We keep Apple’s transaction ID, the product, its period and any refund, and credit movements. Your card details never reach us.

BackupsChat backups you choose to create.

Ghost votesVotes are kept apart from identity and time; only a one-way hash is stored to prevent a second vote.

Contact formsName, email, organisation, message and a one-way hash of the IP address.

SecurityReports, blocks and moderation records.

2. Purposes of use

To run your account, chats and features; to send notifications.
To prevent abuse, review reports and enforce the rules.
To answer support requests and contact forms.
To monitor service health; only totals are published.

Purpose	KVKK Art. 5	GDPR Art. 6
Running the account and features	Entering into and performing a contract (2/c)	6(1)(b)
Preventing abuse, security	Legitimate interest (2/f)	6(1)(f)
Support and contact forms	Performance of a contract / legitimate interest	6(1)(b), 6(1)(f)
Visibility on the map and location	Explicit consent (Art. 5/1)	6(1)(a)
Keeping legal records	Legal obligation (2/ç)	6(1)(c)

3. Location sharing and map privacy

By default you are invisible on the map; granting the location permission does not make you visible by itself. Visibility depends only on the explicit consent you give with “Be visible on the map” and on a check-in you make by hand. There is no automatic tracking in the background.

~100 m

Location rounding

1–4 hours

Check-in duration (default 2)

Immediately

“Turn off visibility”

When the time runs out the location is removed from active queries. Blocks work both ways at server level.

4. Google user data

“Sign in with Google” accesses only your name, email and profile photo; no sensitive or restricted scope is requested. This data is used only to create your account, verify your identity and sign you in, is protected with TLS, and is not sold or transferred for advertising or marketing. We comply with the Google API Services User Data Policy (including Limited Use).

5. Service providers

Provider	What for
Sign in with Google and Apple	Identity verification only
Hostinger VPS, Frankfurt, EU (our own server)	Account data, messages, media, link previews, LiveKit audio spaces
Anthropic (Claude), USA	The call assistant’s replies and call summaries: the conversation’s text, the assistant’s instructions and files its owner uploaded. Your data is not used to train AI models.
Deepgram, USA	Speech-to-text on call assistant calls (audio stream, not kept)
Microsoft Azure Speech, USA	The assistant’s voice (only the text the assistant says)
Apple In-App Purchase	Chatle Plus subscription and assistant credit payments; Apple takes the payment
Google Translate	Only the text of a message you tap “Translate” on
Apple	“Transcribe” speech recognition on iPhone

6. Security

Connections are encrypted with TLS; messages are stored on our own servers. Chatle messages are not end-to-end encrypted. Account actions are protected with per-device session tokens.

7. Retention and deletion

“Delete my account” permanently deletes your account, posts, comments, likes, follows, sessions, contact hashes and identity verification records. Messages you sent to others can stay in their chats.
Stories are deleted after 24 hours.
Assistant call transcripts and summaries are deleted when you delete the assistant or your account. Purchase records are kept for the period tax and accounting law requires.
On assistant calls, data goes to the AI providers only after you clearly agree before the call: on the consent screen when you ask for the call yourself, or with the “Assistants may call me” setting for someone else’s assistant calling you.
ID document and selfie images are deleted once the verification request is decided.
Contact form messages are deleted when the matter is closed, after 24 months at the latest.
Records required by law may be kept for the legal period.

8. Your rights (KVKK and GDPR)

You have the right to access, correct and delete your data, to object to its processing and to receive it in a portable form. Send your requests to privacy@chatle.app ; we reply within 30 days. You can complain to Türkiye's Personal Data Protection Authority or to the data protection authority where you live. Chatle is available worldwide except where our call infrastructure cannot run (for example China); your data is currently stored on our server in Frankfurt (EU) and will later move to servers in Türkiye; some service providers may process data in other countries, and those transfers follow KVKK article 9 and GDPR chapter V.

9. Age limit

The service is for people aged 18 and over. People under 18 may not open an account; accounts found and their data are deleted at once.

10. Changes and contact

When the policy is updated the date changes; important changes are announced in the app.

Data controller: M. Melih İnci, founder of Chatle (Chatle is not incorporated yet) · 34515 İstanbul, TürkiyeEmail: privacy@chatle.appSupport form: Guide › Support